From October 2020 to the summer of 2021, CoolSnow has experienced an explosive increase in sales of especially paddleboards. At the same time, the corona pandemic and its consequences have led to problems with delayed deliveries of goods - and thus meant major challenges in getting orders shipped on time.
Unfortunately, this has had the consequence that ordering items from our webshop in many cases has been greatly delayed. This has resulted in many inquiries to our customer service. And unfortunately, this also means that there are significant waiting times for all inquiries to be processed. We apologize for the inconvenience - but can assure you that we are working through all cases; so that you eventually get the items you ordered or get your money back. Depending on what you want.
CoolSnow's management has now secured some of the large sums of money available to the former payment solutions provider. This means that more customers are now getting their money back faster. At the same time, CoolSnow works purposefully to get the last of the funds from the payment providers who originally delivered the payment solutions on CoolSnow's webshop. These funds will also be used to refund of previous customers. At the same time, more and more goods are coming home from China, and can be delivered to those customers who still wants them.
CoolSnow apologizes for the errors that have occurred in the case. It should have been previously recognized that the company's development had run from the setup that was in place - and that some customers were getting stuck. CoolSnow continues to be the committee to ensure that no customer is left in the lurch - and that everyone ultimately gets the goods they want; or get their money back if they prefer.
It is our hope that by the end of this year we will be through all cases.
Are you waiting for an order, or do you have an inquiry for our customer service:
We strive to respond to all inquiries within 2-3 business days. During busy periods, response times of up to 5-6 business days may occur.